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How to Deal with Insurance Setbacks After a Business Crisis

Having to suffer from a crisis at work can be extraordinarily taxing on all of those involved, and that’s long before the paperwork and the legal documents start to pile up. 

From injuries in the workplace and faulty machinery to disgruntled customers and natural disasters, there are countless hazards to watch out for along the road to success. 

As a business owner, learning to face setbacks, overcome them, learn from them and prevent them from happening again in the future is simply part of your day job. 

When it comes to handling a crisis, insurance is vital, yet providers are not always as willing to payout as they could be. 

Here’s how to deal with insurance setbacks and get your business back on the right track. 

Insurance and business

Enlist the Right Help

Without the right people around you, disputing an insurance claim denial or navigating the treacherous waters of a post-crisis business landscape can be impossibly difficult. 

Thankfully, you can enlist the help of some elite professionals like public insurance adjusters, whose job it is to protect your best interests and represent you as a company during your journey towards recovery. 

This might be far more important than it seems at first glance, especially if you are being faced with consistently evolving issues following your crisis, your employees are disputing the events, you are being sued, or you need to evaluate the damage and get up and running as soon as humanly possible. 


If your insurance company is flat out refusing to acknowledge your claim and you are dead certain that you are owed more compensation, taking legal action could be a necessity. 

Until you get to that stage, however, you could always try and negotiate with them. They need to give you some solid reasons to not pay out, and you need to be able to prove to them why they should pay out. 

Finding the balance and unleashing the inner haggler you have stored in your business owner's soul can be a big help should it come to this point. 

Compile All of the Relevant Information

In many, many instances of insurers refusing to pay out, the fault will be down to incomplete or inaccurate information, or at least, that’s what they will say is the case. 

By giving them no reason to suspect this is the case for you, then you can reduce the odds of your claim being rejected in the first place. 

Make sure you compile all the relevant information regarding your claim and provide photo evidence, eyewitness accounts and footage if you can – this all adds power to your claim. 

Your claim might be subject to change too. Say your office suffered from a burst pipe and water damage caused harm that only materialized later on, you might be able to add this on to your claim or use it as evidence to support your current dispute. 

Practice Clear Communication

Always remain professional, clear and confident when it comes to communication. Failing to communicate properly with your insurance company is likely not going to aid you on your crisis recovery journey. 

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