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How to Control Someone Else’s Computer to Troubleshoot [Easy & Free]


    How can I control my parents’ computer remotely to troubleshoot?

    “I’m setting up my mother’s new computer. Before I give it to her, is there a way to set up a remote connection so I can access it from my home and help to troubleshoot her PC? She shouldn't have to exert any effort to complete this. She is easily confused. Please tell me how to control someone else’s computer. Thanks in advance.”

    Do your parents ever contact and ask you to assist them in troubleshooting a computer issue? Trying to walk them through the process over the phone might be frustrating, especially if they are not very tech-savvy. In this situation, you can provide them with remote computer support. This post will show you how to control another computer remotely. Please keep reading.

    What is remote computer support?

    Remote computer support refers to one person helping others to fix computer problems over the Internet. Every family, workspace, and friend group has that one person officially anointed by a higher tech power as "The IT Master." They can provide remote assistance without traveling to the device by using specialized remote support apps. With the app, they can control another computer from anywhere in the world.

    How to control someone else’s computer?

    Do you know how to control other people’s computers? As we said before, you can use a professional remote desktop program. A few apps on the market offer remote services, and you need to select the one that fits your needs most. 

    If you are technically skilled and know about many remote access choices, use your favorite one. If not, we recommend you select an all-in-one solution, which can significantly save your time. Besides, you can perform unattended remote access when you need to troubleshoot your relative's computer, which means you can start a remote control without others sitting at the PC to grant access. You need to do a little preparation for the first time.

    With all that in mind, here is the best option to meet your demands - AnyViewer.

    Use the best remote desktop software: AnyViewer

    AnyViewer is easy, secure, and free to use on Windows, iOS, and Android devices. It enables PC-to-PC and Mobile-to-PC remote control. It provides a wide range of capabilities, such as unattended remote access, file transfer, multiple sessions, and chat functionality. Furthermore, it is also incredibly user-friendly because of its intuitive interface and considerate operations.

    Rich features to improve remote support efficiency

    Here is the list of AnyViewer key features:

     Unattended remote access. Remotely manage an unattended computer without the need to authenticate the request.

     Share screen. Only view the remote screen without controlling it.

     Rapid file transfer. Transfer multiple and large files between remote and local.

     Remote lock/reboot/shut down. Remotely lock/restart/shut down another computer with only one click.

     Multi-sessions. Take remote control of multiple devices at once and conveniently switch between sessions.

     Multi-monitor navigation. Remotely control a computer with multiple monitors.

     Chat. Communicate with your partner using the chat box during the remote session.

     High-image quality. Excellent performance with high image quality.

    Two ways to start AnyViewer unattended remote access

    Here is how to control someone else’s computer unattended via AnyViewer.

    Way 1. Set up one-click control with the same account [recommended]

    Step 1. Download, install, and launch AnyViewer for Windows on your PCs.

    Step 2. Click Sign up to create a new account on the remote computer and log in.

    Step 3. Log in to the same account you just registered on the local computer, go to Device, select the remote computer, and click One-click control.


    Way 2. Set up unattended remote access without login

    You can also perform unattended remote access with the partner ID.

    Step 1. Download, install, and launch AnyViewer for Windows on your PCs.

    Step 2. On the remote computer, go to Settings > Unattended to set a security code. Then send the code and your device ID to your partner.

    Step 3. On the local computer, enter the partner ID, tick Remote control mode, and click Connect.

    Step 4. Select Input security code, enter the code, and click OK.

    What to do when you need to offer remote support without a computer?

    When you need to offer remote support but there is no computer around, you can use AnyViewer for Mobile to access the Windows computers.

    Step 1. Log in to AnyViewer account on the remote computer with the above steps.

    Step 2. Download, install, and launch AnyViewer for Mobile on your device.

    Step 3. Log in to the same account on your computer.

    Step 4. Select the remote computer from Device tab to start the connection.

    The bottom line

    This post introduced how to control someone else’s computer. Now you can easily troubleshoot your relative’s computer with AnyViewer from anywhere!

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