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How HR Teams Can Be More Responsive To Employees’ Needs


    The human resource (HR) team has a challenging job. You’re responsible for hiring and managing employees, providing training, leading the organization’s efforts in fostering diversity, and creating a culture of growth. You must ensure they have the tools, information, and resources necessary to complete their tasks. 

    human resource

    It’s also your job to be responsive to the employees’ needs. These may include recognition, work–life balance, opportunities for career advancement, and other monetary benefits. You may need to address the differences between the employees, which you can do by adopting an inclusive workforce.  

    Providing for employees’ needs can help in retaining them in the organization. In addition, it keeps them engaged with their work and the company. You can use modern technologies like HR management software to streamline communication and give timely support. 

    Your HR team can respond to employees’ needs through the following five ways: 

    ✔️ 1. Provide Employees With Training 

    Employees need training to enhance their performance and productivity. With proper seminars, they’ll learn new skills that will help them become more efficient with their jobs and get better pay. Without it, they won’t be able to reach the requirements of their managers and will have an unfulfilling experience in the workplace. This can result in a high turnover rate and affect departments’ productivity. 

    With this in mind, you must provide employees with training. You can do this by giving them access to online courses that can help them improve their job performance and boost their earning capabilities. You can also offer in-house classes and seminars for your employees regularly to keep them up-to-date on important topics related to their work. 

    For more convenience to everyone concerned, you can use a help desk knowledge base software. Creating the knowledge base can take time, but afterward, it saves your time and money because the help desk gives employees the tools and resources to be self-sufficient. In doing so, they’ll be able to develop the skills they need for advancement and have a reason to stay in the organization. 


    ✔️ 2. Reward The Excellence Of Top Performers 

    Employees, especially the most hardworking ones, need recognition to maintain a high level of performance. If they don’t feel appreciated, they may lose their motivation and won’t deliver high-quality output. Or worse, they may leave the company and move on to another that will recognize their efforts. As a result, the turnover rate increases. 

    But when you reward the excellence of top performers, they’ll feel valued to continue performing at the same level. A stellar way to do this is by offering gift certificates, cash bonuses, or public recognition during a company-wide event. With this strategy, you can show gratitude for employees’ efforts and encourage them to keep doing their best work. 

    ✔️ 3. Support Work–Life Balance 

    Employees need a balance between their work and life to show up at their best when they’re in the workplace. However, as companies grow, supervisors demand them to work longer hours and stay late. While this may be good for the company’s productivity, this can lead to stress for the employees. They’re likely to get burnout and consider leaving the organization. 

    One way to support employees and be responsive to their needs is by implementing a flexible work policy. For instance, allow them to work from home or at a different location to still be productive while they spend time with their families.  

    Another way to foster employees’ work-life balance is by giving them access to mental health support with a professional. This is helpful primarily when employees work under pressure when the company aims for global expansion. Adopting this strategy can reduce their stress levels without compromising their productivity. 

    ✔️ 4. Settle Conflicts 

    Conflicts in the workplace can leave negative experiences for employees and may even drive them to resign. For instance, if there’s rampant discrimination against a particular race or gender, a high-performing employee may decide to quit. This can result in a loss in revenue and affect the company’s employer branding.  

    That’s why it’s important for you to step up to settle workplace conflicts. You can provide support during disciplinary proceedings when filing complaints against workplace bullies. You may also develop a grievance policy that allows employees to air their grievances without fear of retaliation from the perpetrator. With these mechanisms, you can create a safe working environment for all employees, regardless of their differences.

    ✔️ 5. Address Concerns About Payroll  

    There are times when employees encounter salary issues, like delays or miscalculations, which can be a stressful experience for them. If the company’s payroll department cannot address these concerns right away, this can lead to legal action by employees.  

    The HR team may help with the process. You may have instances when an employee isn’t getting paid on time, and they ask for your assistance about the concern first before the payroll department. If that’s the case, you’ll have to contact the payroll team to find the reason. You may learn that there’s a processing error in the payroll system, which can be easy to sort out.  

    If you can act as the bridge with payroll concerns, you’ll be able to refrain the employee from filing a legal case against the company. Aside from that, you can give the worker peace of mind knowing that their salary is on its way soon. This shows that the HR team is willing to go above and beyond for employees, which can make them feel more valued. 

    Key Takeaways 

    Employees have needs that their employers have to meet. This may include recognition, work–life balance, flexibility, security, and career development. And the HR team is responsible for the welfare of the employees to ensure that they have a positive work experience. 

    You can do this by helping them settle conflicts with their environment or addressing concerns about their salaries. In addition, you may facilitate their career growth through training and seminars to help them develop new skillsets and strengths in the workplace.  

    In short, it’s the HR team’s job to see to it that employees are happy at work and satisfied with their jobs. If you can do this, all parties benefit.

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